Privacy

First Fed Bank's Privacy Policy

Overview

First Fed is committed to providing the highest level of security and privacy regarding the collection, storing, sharing, and use of our customers’ personal information, including that of all visitors to our web site, and former customers. First Fed does not disclose any nonpublic personal information to anyone, except as permitted by law as described in our Privacy Notice. Our Privacy Policy is provided below. You may also view our Privacy Notice here. If you have additional questions regarding user privacy and the collection and use of your personal information, contact us at 800-800-1577. 

For our California Consumer Privacy Act (CCPA) Notice, please visit our Privacy by State webpage.

These terms govern the use of this website. Please read them carefully before accessing the site. If you do not agree with these terms, do not access the website. By accessing the website or any of its pages you agree to be bound by these terms of use. 

 Collection of Personal Information

While doing business with us, First Fed may collect and store nonpublic personal information about you from the following sources: 

  • Information we receive from you on applications or other forms, such as your name, address, assets, Social Security number and income. 
  • Information about your transactions with us; this may include: your account balance, payment history, transactions and debit and ATM card usage. 
  • Information we receive from consumer reporting agencies, such as your creditworthiness and credit history.  
  • Information through Internet session cookies and the First Fed Mobile App. 

 

SMS Text Messaging

You may elect to receive security alerts and general account information alerts via SMS text messaging. Mobile phone numbers obtained through SMS text messaging are not shared with any third parties.

 

Delete Your Online and Mobile Banking Access 

Google and Apple have implemented a requirement for First Fed to provide our customers with the ability to delete their user profile and any associated data. This requirement is designed to provide users with transparency and controls over the use of their data. 

If you would like to request deletion of your user profile and associated data, send an email request to [email protected] with the subject line “Delete Online and Mobile Banking User Profile." We will reach out to you to confirm your request within 2 business days. 

Please note that when your account is deleted after we process your request:

  • You will be unable to log into online or mobile banking. 
  • You will be unable to see electronic copies of past statements. If you have opted in to receive electronic statements and/or tax documents, your preferences will be changed to receive paper statements and tax documents. 
  • Any activity you previously set up within you online banking or mobile app will be disabled and/or deleted. This includes real-time account alerts, debit card controls, credit score monitoring, Bill Pay payments and payee information, external transfers to other people or accounts and recurring transfers. 
  • Your First Fed accounts will remain open and unaffected. This request process is only for deleting your online and mobile banking user profiles. 
  • If you change your mind, you will need to sign up again for online/mobile banking here. 


Important Information

Federal Law allows banks to disclose their customers’ nonpublic personal information under certain exceptions within the Gramm-Leach-Billey (GLBA) Privacy Rule. One of the exceptions allows banks to share with a non-affiliated financial company without allowing the customer the ability to opt out of the sharing. The following requirements must first be met: 

  • The financial company must market financial products or services offered under a joint agreement between the bank and the financial company. The joint agreement must be a written agreement under which the bank and the financial company “jointly offer, endorse, or sponsor” a financial product or service. 
  • The bank must provide each customer with a privacy notice including a separate statement describing our joint marketing.
  • The bank must have a written contract that restricts the financial company from disclosing or using our customers’ nonpublic personal information for any purpose other than to offer financial products and services to our customers. 

 

Information We May Disclose

To offer you new products and services, or to protect against potential fraud, we may disclose all of the above information we collect to companies that perform these business process services on our behalf. These companies are contractually obligated to keep your customer information confidential and to use this information only to provide the business process services we have asked them to perform for you and us. These companies have been vetted to ensure that there are proper security and privacy controls in place to protect your personal information. 

 

Internal Security Controls

We restrict access to nonpublic personal information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. First Fed limits employee access to your personal information to only those bank personnel with a business reason for knowing such information. First Fed also educates all employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved bank personnel to access your personal information, providing audit trails to further safeguard the privacy of your personal information. 

 

Maintenance of Accurate Information

It is in the best interests of both you and First Fed to maintain accurate records concerning your personal information. For this reason, First Fed allows you to update your personal information online, at any time, through the submission of encrypted e-mail requests sent to the secure administration site. Notifications are immediately sent to approved bank personnel alerting them to receipt of your request. This procedure allows First Fed to update your personal information in a timely manner. 


Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes.  

The First Fed Mobile App collects location data to enable location services, suggest product offerings, support advertising, offer additional fraud safeguards, and provide important notifications even when the app is closed or not in use. 

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.  


Cookies

A “cookie” is a unique identifier or tracking pixel that is sent to your computer during an internet session. As you browse www.ourfirstfed.com, advertising cookies will be placed on your computer so that we can understand what you are interested in, what pages you may view, or how you interact with our content. We also work with a third-party advertising partner, enabling us to present you with retargeted advertising on other sites based on your previous interaction with www.ourfirstfed.com.  The techniques our partners employ does not collect personal information such as your name, email address, postal address, or telephone number. 

Within online banking, cookies are also used to determine the length of time you have had an inactive online banking session. For example, if your online banking session is greater than a certain length of time, the system utilizes an automatic logoff function. The automatic logoff function increases your security by preventing others from proceeding with online activity. 


Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.

 

Children's Online Privacy Protection Act COPPA Disclosure

The online financial services offered through First Fed's website are not designed for or directed toward children under the age of 13. The U.S. Federal Children's Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how much information is used. The law applies to the websites and services directed to, and which knowingly collect information from, children under the age of 13. 

First Fed does not knowingly solicit or collect data from children, and we do not knowingly market to children online without express parental consent or notification. If you believe your child has provided personally identifiable information to us, please contact us by phone, Toll Free: 800-800-1577, email: [email protected] or mail: First Fed Bank, PO Box 351, Port Angeles, WA 98362. For more information about the Children's Online Privacy Protection Act, please visit the Federal Trade Commission website. 

 

How Does First Fed Use Remarketing for Online Advertising?

In our online advertising endeavors, First Fed may use Google Analytics, Google AdWords Conversion tracker, other Google services, Facebook, and other third-party sites which place cookies on a browser across the First Fed website(s). This cookie placement helps us increase the website's general effectiveness for visitors. Cookies are set and read by Google, Facebook and other third-party sites. You can opt out of Google tracking at any time by visiting the Google Ad Settings page. You can opt out of Facebook tracking at any time by visiting https://www.facebook.com/ads/website_custom_audiences/. 

First Fed may also use AdWords, Facebook or other third-party remarketing, sometimes called retargeting, to market our website(s) across the Internet. Google, Facebook or other third-party sites place a cookie on a browser. Google, Facebook or third-party sites read cookies and may present a First Fed ad on a  third-party site. You may opt out of Google's remarketing here. If you are concerned about  third-party cookies presenting ads by Google and other ad networks, you may visit a broader opt out page at the Network Advertising Initiative. You may opt out of Facebook remarketing by visiting https://www.facebook.com/ads/website_custom_audiences/. 

This agreement may be changed from time to time by posting the new Terms of Use on First Fed's website. All First Fed website users agree to be subject to this agreement as it changes from time to time.