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Exciting Enhancements to Your
Digital Banking Experience!
We're investing in our digital banking services to bring you a more reliable, feature-rich, and adaptable platform. Our new Business Digital Banking offers improved functionality and the flexibility to add even more in the future.
Please review the FAQs below to find information about our upgrade to the new platform. We will be updating this page periodically to help make your upgrade process seamless.
Thank you for your patience as we roll out these exciting updates at the end of the first quarter in 2025—we're confident the enhanced digital banking services will elevate your online and mobile banking experience!
Need to Update Your Email or Have Additional Questions?
Just fill out this quick form, and a member of our team will follow up with you shortly.
Why is Business Online Banking being upgraded?
The upgrade to Business Digital Banking is designed to provide a more secure, user-friendly experience with improved features and functionality to better meet your business needs.
When will the upgrade take place?
The upgrade is scheduled for the end of the second quarter in 2025. We will be sending reminders, details, and any necessary instructions you may need as the date approaches.
Do I need to take any action to prepare?
We recommend making sure your contact information is up to date to ensure you receive our upcoming communications and reviewing any instructions we send prior to the upgrade.
Select “Profile” in the top right corner.
Verify that your email address is current, so you don’t miss out on any future notifications.
a. If your email address is correct, no further action is needed.
b. If your email address is not correct, please complete this form to have it updated.
Will my current login credentials work on the new system?
Yes, your username will remain the same, but you may be required to reset your password during the first login.
Will my account information and transaction history transfer?
Yes, all your account information, transaction history, and scheduled payments will automatically transfer to the new system.
What new features can I expect?
The upgraded system will include enhanced security and an improved user and navigation experience that makes managing your business accounts easier than ever. More details coming soon!
Will my scheduled payments and templates be affected?
No, all scheduled payments and templates will transfer seamlessly to the new platform.
How do I access the new platform after the upgrade?
You’ll use the same URL or app, but additional login instructions will be provided closer to the upgrade date.
Will there be any downtime during the upgrade?
Yes, there will be a brief period of downtime during the upgrade that you’ll be notified of with the specific dates ahead of time. We will be recommending that you complete critical transactions before the transition to avoid interruptions.
What support will be available during the upgrade?
Our team will provide step-by-step instructions and live support to assist you during the transition process. We will also have a comprehensive FAQ webpage for our customers outlining the upgrade and platform changes.
Additional Questions?
Please fill out our contact form, use the green live chat bubble in the bottom right corner of our website, send us an email, or call 800-800-1577. We're happy to help!